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FAQ
Welcome to the SOS Transit FAQ page, where we’ve answered the most common questions from parents, schools, charter clients, and community partners. Whether you’re looking for details on safety, booking, billing, or fleet capabilities, this section is designed to provide quick, reliable information at your fingertips. If you can’t find what you’re looking for, our team is always here to help; just reach out through our contact form or give us a call.
How can I reach SOS Transit for general inquiries or support?
You can reach our customer service team at 561-331-5038 or [email protected] during business hours or use our 24/7 contact form on the website. We respond to all messages promptly.
What safety measures are in place for student transportation?
At SOS Transit, safety is our top priority. All vehicles undergo routine inspections, and drivers receive regular training in defensive driving, student interaction, and emergency procedures. We strictly follow all state and federal school transportation safety regulations.
Can parents track buses in real time?
Yes. Many of our school routes offer real-time GPS tracking through our secure mobile app, so parents can monitor pick-up and drop-off progress.
Do you offer recurring transportation for sports teams?
We do. Many schools and organizations use SOS Transit for regular athletic and club transportation. We offer scheduling options for entire seasons.
What happens if a student misses the bus?
If a student misses the bus, parents or guardians should contact our dispatch team immediately. We’ll do our best to assist with next steps while prioritizing safety.
How do I find my child’s pickup and drop-off times?
We provide schedules directly through the school, and updates are available via our online parent portal or by contacting our dispatch team. Notifications are sent out in advance for any changes.
Can you accommodate team equipment or special gear?
Yes. Our charter buses have storage bays and overhead compartments to safely accommodate athletic gear, instruments, or special event equipment.
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Process & Procedure Questions
How do you handle behavioral issues or incidents on board?
All SOS Transit drivers are trained to manage student conduct professionally and report any incidents promptly to school administrators and parents. We prioritize respectful and safe onboard environments.
What is your procedure during severe weather or emergencies?
In case of weather-related disruptions or emergencies, SOS Transit coordinates closely with school districts and communicates updates through text, email, and our portal. We have detailed contingency plans to ensure safety at all times.
Are your school buses wheelchair-accessible or ADA-compliant?
Yes. We operate ADA-compliant vehicles equipped with wheelchair lifts and trained operators to support students of all mobility levels.
What is your cancellation or rescheduling policy?
Cancellations made 48 hours in advance are fully refundable. Cancellations under 48 hours may be subject to partial charges. Rescheduling is allowed without penalty, based on bus availability.
What payment methods do you accept?
We accept all major credit cards, ACH transfers, and school district purchase orders. Corporate clients may request monthly invoicing arrangements and we are flexible for other modern methods.
Do you offer long-term contracts for schools or organizations?
Yes, we specialize in long-term partnerships with schools, cities, and institutions. Contracts can be customized based on route frequency, fleet needs, and compliance requirements.
How far in advance should I book transportation services?
We recommend booking at least 2 weeks in advance to ensure availability, especially during peak travel seasons. For larger charters, 30 days is ideal.
Charter Bus Questions
How do I book a charter bus for a private event or trip?
You can request a quote or book directly on our website or call our customer service line. Our team will walk you through the process, from route planning to final confirmation.
What types of vehicles are available for charter?
Our charter fleet includes full-size executive buses and mid-sized vans perfect for events, group travel, and private transfers. All are climate-controlled, well-maintained, and operated by professional drivers.
Is there a minimum or maximum rental time for charter services?
We require a minimum of 3 hours per charter booking, with full-day and multi-day rates available. Our coordinators will help tailor a package that fits your needs.
What amenities are included on your executive charter buses?
Our executive buses feature reclining seats, overhead storage, air conditioning, and PA systems. Premium options may include onboard Wi-Fi or video systems upon request.
Can we customize routes or make stops along the way?
Yes, absolutely. Route customization is part of our service. Just let us know your itinerary, and we’ll help map it out.
Do you provide transportation for out-of-state or overnight trips?
Yes. We offer charter services for out-of-state and overnight travel, including school and group excursions. Our team will handle logistics and compliance to ensure a seamless experience.
How is pricing determined for charter or contract services?
Pricing depends on distance, duration, vehicle type, and any special service requirements. We offer competitive, all-inclusive quotes with no hidden fees.
Go where they go
At SOS Transit, we provide a full suite of transportation services, including daily AM/PM school routes, after-school activities, field trips, athletic travel, corporate events, private charters, and more. Every ride is backed by advanced GPS tracking and onboard cameras, ensuring full transparency, real-time monitoring, and peace of mind for schools, parents, and organizations.
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